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Terms And Conditions
Terms and conditions of use of the service
GENERAL TERMS AND CONDITIONS OF CONTRACTING OF THE VEHICLE RENTAL SERVICE
HALA Mobility offers its users the reservation and shared leasing service per minute of the Vehicles, within the Service Zone, subject to the availability of the Vehicles and the subscription by the User of the corresponding Vehicle Lease in particular, in accordance with the provisions of these Terms and Conditions with its annexes, as well as services associated with said Lease aimed at favoring the User experience, in the field of mobility (the “Service”).
The use of the Application and / or the Service, the User is bound by these terms and conditions.
1. Definitions
1.1 "Annexes" are the series of documents that are incorporated into these Terms and Conditions, including the Service Price Policy, Insurance Conditions and Withdrawal Form.
1.2 "Application" is a smartphone application, available for iOS and Android systems, for registration as a User and acceptance of these Terms and Conditions and as a means of access for the reservation and Lease of Vehicles.
1.3 "Lease" or "use" means each use of the Vehicle Service that the User makes through the Application. Each use implies an individual lease between the Parties. The Lease will include the specific and specific conditions of each use of the Vehicle, including the identification of the leased Vehicle, the Lease period and the applicable Price Policy; which will be shown in the Application at the end of each Lease. In particular, the Lease shall be deemed held when the user starts the Vehicle.
1.4 "Password" means the password necessary for the access and individual use of the Service by the User. This password will have at least 6 alphanumeric characters and must contain at least one number and one letter.
Incorrect entry of the password for 5 attempts will result in the blocking of the user's account.
1.5 "Vehicle" is any type of electric transport vehicle: motorcycle, scooter, or car, in the shared rental mode for which the application is activated at any time or city.
1.6 "Passenger" is any natural person who, without having made a Lease of a Vehicle with the Company and regardless of their condition or not as a User of the Service, is transported in said Vehicle by a User who has formalized a Lease.
1.7 "Pricing Policy" means the pricing and tariffs policy of the Company for the use of the Service and that is applicable at all times. In particular, the Price Policy in force at any time will be deemed accepted by the User when requesting the reservation of a Vehicle.
1.8 "Service" means the HALA Mobility reservation and shared Leasing service per minute of the Vehicles, within the Service Zone defined by the Company, subject to availability and subscription by the User, in accordance with the provisions of these Terms and Conditions, as well as services associated with said Lease.
1.9 "User Service" means the telephone or telematic service for User Service.
1.10 "Website" refers to the Company's website, accessible at: www.halamobility.in​
1.11 "Company" is the company HALA Mobility, a Indian company registered in Hyderabad.
1.12 "Terms and Conditions" means this document and the modifications that are established thereon at any time.
1.13 "User" means any individual who signs up and uses the Application and / or the Service, in accordance with the provisions of the Terms and Conditions.
1.14 "Service Zone" is the area within one or several municipalities within whose limits the Service can be initiated and terminated and, as necessary, the Leasing of Vehicles. The Service Zones can be consulted, in their current state, on the Website and in the Application and will be delimited in the corresponding annex together with the pricing policy.
2. Object
2.1 The purpose of these Terms and Conditions is to regulate the use of the Service and the Application by the Users, as well as the Vehicle reservation process.
2.2 The use of the Application and / or the Service attributes the condition of User and implies full acceptance of each and every one of the rules and policies published by the Company, including the conditions of this document, the terms of the corresponding Leases and the Service Price Policy, constituting its acceptance an indispensable requirement for the provision and use of the Service.
2.3 The User must at all times respect the applicable traffic and circulation rules and comply with the reservation, use and return commitments of the Vehicle in accordance with these Terms and Conditions. Therefore, the User understands and knows the risks inherent to driving to which he is exposed during the lease of the Vehicle and assumes responsibility for them.
2.4 The Company expressly reserves the right to introduce the modifications it deems appropriate in the Terms and Conditions and in the Price Policy.
The changes made will be announced to the User by email and / or their publication on the Website and in the Application. The changes will be considered approved if the User does not oppose them within a maximum period of one (1) month from the announcement of the corresponding change. The Company may also require the User to expressly accept the new Terms and Conditions and / or the Price Policy in the use of the Service.
2.5 The fact of making a new lease or use once the changes have been communicated will imply their acceptance in relation to that specific use. In case of opposing any of the modifications, the User must cease their use of the Service and the corresponding contract will be terminated.
3. User Registration
3.1 The use of the Service is conditioned to the previous registration by the User on the platform, as well as to the acceptance of these Terms and Conditions and to the delivery of the corresponding documentation to the Company, whenever it requires it and for the reservation and use of each Vehicle, acceptance of the terms of the corresponding Lease.
3.2 In order to register as a Service User, the User must meet the following requirements:
(i) Be of legal age (18 years).
(ii) Provide all personal data that is required by the user during the registration procedure as a User
(iii) Have a Indian national identity document (Passport, Aadhar) or other valid document ;
(iv) Have a valid driver's license for each type of Vehicle that is rented in each case.
For these purposes, for the use and rental of motorcycles, those Users who have:
authorized to drive 2 wheelers
(*) Driving licenses issued outside the India must be validated in each case for which the Company may claim the documentation or accreditation it deems necessary for each case.
(v) Have a payment method accepted by the Company associated with its person (that is, only those payment methods in which the holder agrees with the User will be accepted as valid payment methods).
(vi) Accept these Terms and Conditions, with their annexes and the privacy policy.
3.3 In case of loss or withdrawal of the driving license, the right to drive the Vehicle and to make Leases will be immediately suspended during the period of loss or withdrawal of the permit, for those types of vehicles that such a permit is necessary. Users must immediately inform the Company of the suspension or limitation of their right to drive, of the effectiveness of any driving prohibition or of the temporary withdrawal or retention of their driving license. Users must validate their permits once they have been renewed or recovered after their withdrawal.
3.4 The User guarantees that the personal data provided is true and is responsible for communicating any changes in them. The User will be solely responsible for any direct or indirect damage or loss that could be caused to Hala Mobility or any third party due to the completion of the forms with false, inaccurate, incomplete or unauthorized data.
3.5. Hala Mobility reserves the right to refuse the registration of a user if it considers it to observe any anomaly in the registration or any circumstance that does not comply with the principles of Hala's internal policy.
4. Registration and delivery procedure and documentation validation
4.1 Persons who meet the requirements of Clause 3 of these Terms and Conditions may register as Users of the Service by entering all the required data in the electronic form available on the Website or in the Application.
The fields filled in by the User during the registration procedure will be stored in his profile, to which he will have access and may rectify at any time through the Website, the Application or by contacting the User Service Department. The User is obliged to keep the information provided updated.
4.2 It is a necessary part of the registration process to send, as a User, through the Application, a double-sided copy of your identification document and your driving license, for validation by the Company, following the instructions provided by the Company through the aforementioned telematic channels. In the event that the Company, for any reason, cannot validate any of the documents provided by the User, the Company may require the User to submit any of these documents by email or the means by which the requirements can be accredited necessary identification.
Likewise, the Company reserves the possibility of requiring the User to carry out additional procedures to verify or verify their identity and the possession of the corresponding driving license or license, including the possibility of requiring the User to appear in person at any of the offices of the Company or verification point that is designated.
4.3 The Company will validate the request data once the registration process has been completed, reserving the right to deny registration to a User if there are reasons to consider that it does not meet the requirements to use the Service.
4.4 The registration is considered completed and validated once the User has provided all the data and documentation required and it has been approved by the Company. Once this process is completed, the User will receive a verification communication of their User account, consisting of an e-mail or SMS sent to the email or telephone number that they had indicated for their registration, in which they will find a link through from which you must proceed to the confirmation.
4.5 In order to access and use the Service and the Application, the User must use his / her Username and Password, which will be assigned during the registration procedure. It is the responsibility of the User to properly guard their Username and Password for use of the Service, preventing improper use or access by third parties.
4.6 In case of loss or suspicion of loss of any of his Passwords, the User must change them for new ones as soon as possible or, in case he cannot, notify the Company as soon as possible for the adoption of the measures that are deemed appropriate.
4.7 It is prohibited that the User has more than one account, without the express consent of the Company.
5. Vehicle Leasing Process
5.1 In order to rent and use a Vehicle, the User must:
(i) Have completed your previous registration as a Service User and keep it in force;
(ii) Have been validated by the Company, in accordance with the requirements indicated in section 4;
(iii) Have chosen a form of payment accepted by the Company in the Service and have entered the corresponding data;
(iv) Download and keep the Application installed on your compatible mobile device; In no case will the Company be responsible for the compatibility between the application and the User's device.
(v) Request a Vehicle Lease through the Application, accepting the Price Policy in force at that time; 
(vi) Carry the valid and valid driver's license with you during the term of the Vehicle Lease, whenever it is necessary to drive the type of leased vehicle.
5.2 Only Users may use Vehicles and subscribe the corresponding Lease. Only Vehicles identified as available can be leased at the time the User intends to make a Lease.
5.3 The Company may reject the reservation if the selected Vehicle is not available to meet the reservation request for any reason. The reservation of a Vehicle shall be deemed confirmed when the Company communicates it to the User by means of a notification through the Application [and / or by sending a confirmation of its reservation by email or SMS].
5.4 The User may reserve a Vehicle free of charge for the maximum time specified in the Application without initiating its Lease. After this period has elapsed without the User having initiated the use of the Vehicle (and, therefore, without having started the Lease), the reservation will be automatically canceled, and the reservation may be accessible for reservation by any other User. The Company reserves the right to apply to the User the corresponding penalty provided in the Price Policy in the case of repeated reservations without starting the trip.
The duration of the Lease of a Vehicle will be shown in the Application during the period of use of the Vehicle by the User, as well as its cost. At the same time that the User finishes the corresponding Lease, the User can see on the application screen a final summary of the cost and total time of the Leased itemized.
6. Access and use of Vehicles
6.1 The User must make use of the Service and, especially, of the Vehicle, with the utmost diligence and in accordance with these Terms and Conditions and the terms of the corresponding Lease.
6.2 To make use of the leased Vehicle, the User undertakes and obliges:
(i) Before starting driving, check the condition of the Vehicle to verify defects, visible damage or a state of serious dirt, and inform the Company about it through the Application by completing the form available on it to these effects or by calling the User Service Center. The User is obliged to provide the corresponding information faithfully and completely. The Company may prohibit the use of the Vehicle if driving safety could be compromised;
(ii) Ensuring that the Vehicle is in suitable conditions to be driven and with a battery level on the Vehicle display is sufficient to complete and finish the desired route.
(iii) Comply with all legal requirements regarding the operation and use of the Vehicle, in particular the Law on Traffic, Motor Vehicle Traffic and Road Safety, the General Traffic Regulations and municipal parking ordinances, as well as any other regulations that could replace or complement them.
6.3 Upon arriving at the place where the Vehicle is parked, the Application will allow the User to start the Vehicle, taking the Lease as of that moment. Once the Vehicle has been started, the User may:
a) In the case of Motorcycle Rental:
a.1) Access the helmet compartment, located in the trunk of the Vehicle, by activating the corresponding button of the Application.
All Vehicles will have two helmets that must be used by the User and the Passenger, if any.
a.2) Lower the vehicle from the center or side stand and press the “MODE” button on the vehicle's handlebar to start it.
b) In the case of scooter rental:
b.1) Lower the side stand scooter, climb on it and gain momentum to start it. Once started, the scooter can be driven.
6.4 The User may pause the trip by pressing the "Pause" option in the Application. This pause will not end the Lease, so that the minutes of Lease paused will continue to be billed according to the applicable rate resulting from the Price Policy. In the beta test phase the pause will be limited to a duration of 15 minutes and when the payment service starts it will be extended to a maximum of 6 hours.
6.5 If during the use or Lease any anomaly of operation is detected or a warning light will illuminate on the display of the Vehicle or any external sign of failure or malfunction, the User must stop the Vehicle and communicate these circumstances as soon as possible to the Service Center to user.
7. Completion of the Lease of a Vehicle
7.1 When the User wishes to finalize the Lease of the Vehicle, he must park the Vehicle correctly in a place authorized for parking of this type of vehicles within the Service Zone, and upload, where appropriate, the Vehicle to the central or side stand and keep the helmets in the trunk. At that time, the User may terminate the Lease by clicking on the "End" option through the Application. If the User leaves the Vehicle without having completed the process of finalizing the Lease correctly, the Lease will continue in force at the expense of the User and the Company may penalize the User in case of abandoning the vehicle without finishing the trip.
a) To end the use or Lease of the Motorcycle, the User is obliged to:
(i) Park the motorcycle properly in a Service Zone in accordance with the Traffic Code and in a place authorized for it. For the above purposes, the User may not park the Motorcycle in private or business facilities (such as garages, yards, among others) that are not expressly designated as parking lots of the Company. The prohibition will also apply to car parks of customers in shopping centers, supermarkets, restaurants, among others. The motorcycle must be parked in a location accessible to anyone at any time. Nor may the Motorcycle be parked in areas with parking restrictions on certain days or times (loading and unloading areas, areas reserved for authorized vehicle parking, etc.
(ii) Ensure that the motorcycle has been clean and in good working condition;
(iii) Store the two helmets in the trunk of the motorcycle and make sure that the motorcycle is properly closed, as well as checking that no personal object has been left inside it; and make sure that the other accessories and documents belonging to the Motorcycle are in order and in place.
(iv) Ensure that the center or side stand of the Motorcycle is properly placed;
b) When the User wishes to finish the rental of the Scooter:
(i) Park the scooter properly in a Service Zone in accordance with the Traffic Code and in a place authorized for it. For the above purposes, the User may not park the scooter in private or business facilities (such as garages, yards, among others) that are not expressly designated as car parks of the Company. The prohibition will also apply to car parks of customers in shopping centers, supermarkets, restaurants, among others. The scooter must be parked in a location accessible to anyone at any time. You may not park the scooter in areas with parking restrictions on certain days or hours (for example, loading and unloading areas, areas reserved for authorized vehicle parking, etc.
(ii) Return the scooter with a minimum battery level of 10%.
(iii) Ensure that the scooter has been clean and in good working condition;
(iv) Ensure that the side stand of the scooter is properly positioned.
7.2 If the Lease cannot be terminated for any reason, the User shall notify the Company without delay and remain with the Vehicle until the Company has made a decision on how to proceed in this regard. Additional Lease expenses will be reimbursed by the Company to the User once it has been verified that the User is not in a situation of default.
7.3 Any damage or loss caused by the return of the Vehicle against the provisions of these Terms and Conditions may result in the imposition of the penalties provided in the Price Policy, as well as the compensation of damages caused to the Company and / or any third party.
7.4 The company reserves the right to finalize leases that exceed a maximum duration of 10 hours. Once this period is exceeded, the Vehicle will be blocked once it is parked.
7.5 Under no circumstances will the Company be liable for damages, theft or loss of any personal object of the user, and in particular the mobile phone or devices for which the service is used. The Company declines in the user any responsibility for its goods that it uses or leaves inside the trunk or in any other accessory of the Vehicle, during the use of the same or once the service is finished.
8. Restrictions on the use of the Service
8.1 The User undertakes not to use the Vehicle for the following purposes:
(i) Paid transportation of passengers or merchandise or in any other way integrate the Leasing of Vehicles in their commercial or professional activity.
(ii) Transport of live animals.
(iii) Push or tow any vehicle or any other object, rolling or not.
(iv) Transportation of passengers in a number greater than the one authorized and indicated in the Traffic Permit and / or Technical Inspection Card of the Vehicle.
(v) Transportation of goods that violate the Law or the legal provisions in force, or for illegal purposes.
(vi) Transport of any packages or objects in weight, quantity and / or volume greater than that authorized in the Traffic Permit and / or the Vehicle Technical Inspection Card.
(vii) Transport of flammable and / or dangerous objects, as well as toxic and / or radioactive toxic products.
(viii) Participate in competitions, official or not; as well as testing resistance of materials, accessories or products.
(ix) Use the Vehicle to commit criminal or vandalism.
(x) Transport the Vehicle on board any means of transport.
8.2 Likewise, the User is prohibited:
(i) Driving the Vehicle under the influence of alcohol, drugs or medications that impair your ability to drive;
(ii) Leave the Vehicle in inadequate hygienic conditions;
(iii) Recharge the batteries of the Vehicle or in any other way manipulate the batteries or electronic systems of the Vehicle;
(iv) Allow any third party to drive Vehicles or disclose Passwords to third parties, even if said third parties are also Users of the Service;
(v) Disable or in any way alter the geolocation, monitoring and control tools of the Vehicle, as well as any other electronic element or device thereof;
(vi) Perform any type of aesthetic or technical modification in the Vehicle (including, among others, the concealment of logos or trademarks of the Company);
(vii) Make repairs or modifications to the Vehicle or order such repairs or modifications under the User's own authority, and / or
(viii) Travel outside the scope of circulation permitted in the Lease agreement with the Vehicle.
(ix) Yield, sublet, rent, mortgage, ignore, sell, guarantee or dispose of the Vehicle, its documentation, accessories, tools or parts.
9. Payment of the service
9.1 Registration as a User is free.
9.2 The rates for the use of the Service are indicated in the fee policy and may be updated at any time by notification to the User and may be applied to any use subsequent to the notification. Prices are final prices that include legally applicable VAT. In any case, the prices will be subject to the corresponding bonuses, promotions or special prices and will be notified in due course.
9.3 The computation of the time of use of the leased Vehicle will be computed from the moment of unlocking the Vehicle until the proper completion of the Vehicle Lease. The amounts and rates established in the Price Policy applicable to the Lease in question at all times will be applied.
9.4 The rates applicable to the Service will be charged by the Company as indicated in the applicable Price Policy, through the means of payment provided by the User. The User will ensure that the means of payment used have sufficient balance. In the event that you do not have a sufficient balance to meet a charge, you must pay the Company the costs or bank costs or the payment provider used, as well as the corresponding penalty in accordance with the current Price Policy.
9.5 Non-payment will result in the temporary suspension of the User's account, which will be notified for the regularization of pending invoices and reactivation thereof, within a maximum period of 10 calendar days, without prejudice to the corresponding penalties established in The price chart.
9.6 Given the impossibility of carrying out said regularization, the Company will proceed to terminate the contract with the User and to adopt the claims actions that it considers in order to compensate for the damages caused.
9.7 The User may request the sending of an invoice for the use of the Service by contacting the User Service Department.
10. Insurance and franchise
10.1 Civil liability insurance shall be subject to the terms of the policy and to the general conditions regarding compulsory motor vehicle insurance provided for in the Insurance Contract Law (as reflected in Annex 2).
The insurance coverage will not apply if the damages are caused deliberately or negligently by the User.
10.2 In the event that the User breaches any obligation provided in the Insurance Contract Law and this results in the exemption of payment from the insurer, the planned insurance coverage will not apply.
10.3 In the event that the damage is caused by intent or gross negligence, the User will be liable to the Company in accordance with the Insurance Contract Law.
In case of damage to the Vehicle, the User's responsibility is limited to the amount of the franchise agreed according to Annex 2: Insurance Conditions, if the Vehicle has been used in accordance with the Terms and Conditions and the damage has been notified without undue delay to the Society.
10.4 The User will be liable for all damages caused if the Accident Party is not duly completed, or if applicable, the corresponding report for accident or theft, where the details of the vehicles, drivers and circumstances of the accident appear.
Accessories (helmet, smartphone holder, trunk, ...) are not covered by insurance and are under the responsibility of the User.
The insurance will not cover the damage, theft or theft of personal items left inside the vehicle, as well as the damages or damages of their own or third parties that occur as a result of driving the vehicle under conditions contrary to traffic regulations and road safety, as well as in the case of driving a different third person.
11. User Responsibility
11.1 The User is responsible for the damages caused by him to the Vehicle, the Company or any third party produced during its use. The User must inform the Company, through the User Support Service, of any damage that occurs or any incident in which he or she is involved during the use of the Vehicle, and will have the obligation to send the corresponding accident part to the Company, if applicable, within a maximum period of 48 hours, except in cases of force majeure, from the moment the event occurs.
In such cases, the Company reserves the right to block the use of the Vehicle and terminate the Lease in question.
11.2 In this case, the User authorizes the invoicing of the corresponding repair costs or other costs derived from the damages incurred, respecting the application of the contracted franchise.
11.3 Without prejudice to the imposition of penalties provided in the Pricing Policy that may be applicable, in case of breach or irregular compliance by the User of the obligations indicated in these Terms and Conditions, and in particular in the case of lack of diligence or fault , negligence and bad practice, the User will be responsible for the damages caused to the Vehicle, the Company or any third party (including the Passenger, if applicable) attributable to the User.
Notwithstanding the foregoing, the Company reserves the right to withhold a deposit of Rs.10000 in the case of motorcycle rental and Rs. 5000 in the case of scooter rental; in the event of an incident during the use of the Service, to deal with the potential damages that may have been caused, which will be effective at the time of collection of the Lease in which the irregularity occurred.
11.4 The User undertakes in any case to collaborate with the Company as soon as it is required to enforce the rights of the Company as the holder of the Vehicles before the competent bodies and courts, as well as before the corresponding insurance entities, providing as much information as is need.
11.5 If the Company receives a claim for damages as a result of an accident, without having received notification and the documentation of the User who was in charge of the Vehicle at the time of the accident, reserves the right to claim the corresponding costs, as well as to resolve the contractual relationship between the Parties,
11.6 In the event that the Vehicle or any of its accessories were subject to loss, theft or vandalism by third parties, the User must contact the User Service and report said acts and follow the instructions that are indicated (in particular, those relating to the denunciation of such acts before the relevant authorities).
11.7 If the Vehicle is removed by the municipal crane, during the service or after having finished it in a prohibited parking area, all costs and administrative penalties derived will be re-invoiced to the User responsible for the infraction; without prejudice to the corresponding penalty according to the applicable Price Policy.
12. Penalties and administrative sanctions
12.1 The Company reserves the right to identify and communicate to the Public Administration the identity of the User who has committed a traffic violation during the use of the Service or the parking of the Vehicle in prohibited areas according to the corresponding local regulations.
12.2 The Company reserves the right to claim from the User the expenses derived from the infractions committed, as well as the application of the corresponding penalties.
12.3 All expenses and charges suffered by the Company and the penalties resulting from legal processes and penalties identified above that are attributable to the User, will be charged to the User who was responsible for the Vehicle at the time of the infringement.
12.4 Failure to pay penalties and / or penalties will result in the suspension and / or termination of the contractual relationship between the Company and the User, and the Company may claim said amounts without prejudice to the measures it deems appropriate to be compensated. of the damages and losses caused, as well as to raise the actions of claim that it considers pertinent.
13. Termination of the contractual relationship
13.1 The contractual relationship between the User and the Company has an indefinite duration from the acceptance of its registration.
13.2 The User may unsubscribe from the Service at any time through the Application and / or the User Support Service. When you unsubscribe,
(i) the User will no longer be considered as such,
(ii) access to the Service will be deactivated and
(iii) the contractual relationship derived from these Terms and Conditions will cease to have effects and validity (except for those Clauses that can be deduced that have effects even after the end of the contract).
13.3 The Company may terminate or suspend the validity of the contractual relationship in cases where these Terms and Conditions are breached by the User. In such cases, the Company may choose between:
(i) give a period of ten calendar days to remedy said breach or
(ii) proceed to the automatic resolution of the Service provided with notification to the User via email and / or SMS, without prejudice to compensation for the damages caused by the User, as well as to raise the claims actions that he considers pertinent.
13.4 By way of example and not limitation, the behaviors described below will be considered breaches of these Terms and Conditions:
(i) Non-payment of the User for the Services provided by the Company.
(ii) The User does not meet the requirements for hiring and using the Service (minimum age, current driving licenses, among others).
(iii) Failure by the User to notify the Company of the suspension, revocation or withdrawal of his driving license or any other circumstance that affects the validity of said driving license.
(iv) The use of false documents or - in any case - not corresponding to the User at the time of registration to the Service.
(v) The making of multiple reservations of one or more Vehicles without starting the Lease.
(vi) Failure to pay the possible penalties applied by the Company, in accordance with the current Price Policy.
(vii) Park the Vehicle at the end of the Lease outside the Service Zone or in breach of the provisions of these Terms and Conditions.
(viii) Dirt or leave the vehicle in poor condition.
(ix) Use the Service under the influence of drugs, alcohol or psychotropic substances.
(x) Make improper or fraudulent use of the User Application or in any way infringe the intellectual property rights of the same that correspond to the Company.
(xi) Allow the Vehicle to be driven by a third party other than the User who made the reservation.
(xii) Park in private spaces or areas other than that specifically designated for the parking service of two-wheelers on public roads.
(xiii) The facilitation or intentional or negligent commission by the User of theft, theft and \ or acts of vandalism in relation to the Vehicle.
(xiv) Not notify or send the pertinent documentation to the Company in case of an accident with the Vehicle during the use of the Service.
(xv) Use the Vehicle for purposes not permitted by applicable rules or laws or by these Terms and Conditions.
(xvi) If applicable, any breach of the Terms and Conditions.
14. Responsibility of the Company
14.1 With the exception of cases of intent or gross negligence by the Company and to the extent permitted by law, it will not be liable for direct or indirect damages of any nature that the User or a third party may suffer in any way for the Service, or changes in the procedures, schedules and conditions and of any other cause attributable both to the Company and its suppliers or to third parties in general.
14.2 The responsibility of the Company is also excluded by the total or partial breach of obligations due to force majeure, including, but not limited to: public administration actions, the actions of the authorities, legal restrictions, fires, floods, explosions , demonstrations, riots, strikes, labor disputes, lack of raw materials, power failures, interruption of communications or others.
14.3 The Company reserves the right to modify, permanently or temporarily, the Service Zones, depending on the reasons mentioned in the previous point.
14.4 The Company will not be liable for damages arising from the lack of availability or accessibility to the Application or the website; the interruption in the operation of the application or computer failures, disconnection, blockages, delays or falls due to overload in the networks or data center; as well as any other damage caused by third parties. In the same way, it will not be responsible for the damages and losses caused by computer viruses or elements outside the application or website, introduced by third parties that may cause alterations in the systems, electronic documents or files stored in the devices.
15. Location Devices
15.1 In order to conserve, protect, detect, prevent crimes and analyze the performance of the Vehicle, the Company will use electronic devices that allow monitoring the condition and operation of the Vehicle and follow its movements at all times.
15.2 This information may be used by the Company for the purpose of analyzing and validating the proper use of the Service by the User, as well as the performance of the Vehicle.
15.3 The collection and use of such information will be treated in accordance with these Terms and Conditions. By which, the User is expressly informed about the use of said electronic devices by the Company and about the treatment that the Company will carry out of the information collected through them.
15.4 The geolocation data will be maintained for a period of 30 days from each displacement or use, after which it will be disconnected from the user data and identification of each Vehicle, proceeding to the elimination of them.
16. User Service / Claims Service
16.1 In case of doubt about these Terms and Conditions, the Service or for any claim, the User may contact the Company through the Company's Customer Service Center, sending an e-mail to [email protected] or by calling the number +919963243567 within the service hours.
17. Intellectual property
17.1 The use by the User of the Service, the Website or the Application does not grant the same right over the industrial and intellectual property rights of the Company or any third party, the User being obliged to respect each and every one of the rights of industrial and intellectual property, including trademarks, logos, domain names or any other industrial or intellectual property rights owned by the Company or third parties.
17.2 The performance by the User of any act of reproduction, distribution, public communication or other forms of making available, transformation and, in general, any other form of exploitation of any content, information or materials to which the user is expressly prohibited. User may access through the Service, the Website or the Application, either in whole or in part, unless expressly authorized in writing by the owner of said elements.
18. Assignment of credits
18.1 The Company reserves the right to assign credits from the use of the Service by Users, prior notification to the User. In this case, the User may only make payments whose effect is the liquidation of the debt to the assignee, being in any case the Company responsible for the general requests and claims of the User in relation to the Service.
18.2 For this purpose, the Company will provide the personal data of the User that are necessary for the transfer of credits to the assignee, who may not use such data for any other purpose.
18.3 The User authorizes the Company or, where appropriate, the assignee, to collect any amounts that the User must pay in relation to these Terms and Conditions or any Lease through the use of the payment method specified by the User.
19. Validity of clauses
19.1 In the event that one or more of the Clauses of these Terms and Conditions are declared invalid or void, this will not affect the validity of the remaining ones. In this case, the parties undertake to complete the resulting spaces in accordance with the spirit and presumed will of the contracting parties and to replace the invalid clauses with valid ones that are as close as possible to the invalid ones in the economic and non-material sense. .
20. Right of withdrawal
20.1 Users have the right to withdraw from the hiring and registration process as a Registered User (and, in the least, of these Terms and Conditions), within fourteen (14) calendar days from the date of their subscription, provided they have not proceeded to perform any Vehicle Lease. Leases may not be withdrawn or canceled by the User once they have been confirmed by the Company, in accordance with the provisions of the regulations in defense of the rights of consumers and users. Therefore, the formalization of a first Lease will mean for the User the loss of the said right of withdrawal.
20.2 To exercise the right of withdrawal, the User must contact the Company by means of the unsubscribe button on the website, telephone call to the Customer Service Center or by sending by email the withdrawal form included at the end of these Terms and Conditions, informing about your decision to withdraw from this contract by unequivocal declaration.
21. Applicable law and jurisdiction
21.1 This Agreement is governed by common Indian law.
21.2 Without prejudice to the rights that could assist the User in their condition of consumer or user, the Parties, expressly waiving their own jurisdiction, submit any controversy or litigation that may arise from the interpretation or execution of this Contract to the Courts and Courts of the city of Madrid.
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ANNEX 1: Withdrawal form
(If you wish to withdraw from this contract, please fill out this form and return it to the Company, to the postal or electronic address indicated below).
To Hala Mobility, resgistered in Hyderabad, and email address: [email protected]​
I hereby notify my intention to withdraw from the contract for the provision of the Shared Vehicle Service offered by Hala Mobility. 
Requested in _________________. 
Name _________________. 
Address __________________________________. 
Signature (only if this form is notified on paper) _____________________. Date_________________.
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Contents
GENERAL TERMS AND CONDITIONS OF CONTRACTING OF THE VEHICLE RENTAL SERVICE
GENERAL TERMS AND CONDITIONS OF CONTRACTING OF THE VEHICLE RENTAL SERVICE

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ANNEX 1: Withdrawal form
